term and conditions | Skin savior

Shipping Policy

• The delivery time frame is 4 to 10 working days, However weather conditions, public holidays or other scenarios may delay delivery.
• Delivery charges are PKR 250, nationwide. But on order above PKR 2000, we offer Free Delivery.
• Mode of payment is Bank transfer/Easypaisa/Sadapay.
• Once you have placed your order, it cannot be cancelled. If we receive a return parcel from you, we will no longer entertain your orders in future and would be forced to take any action required against it.
• All prices mentioned are exclusive of delivery charges.
• For the tracking of your order, You will recieve a SMS from courier company with your tracking number. If you do not get a tracking id, feel free to message us requesting for your tracking id.

Customer Protection & Disputes Management

• If you encounter any issues with your parcel, such as damage or other concerns, please contact us via instagram or whatsapp. Our response time is within 24 hours.
• To ensure your customer protection rights, please make an unboxing video of the parcel, showing the seal being opened. Claims for damaged, missing, or replaced products will only be accepted if the seal opening is visible in the video. It is mandatory to make an unpacking video and notify us of any issues within 24 hours of receiving the parcel for us to look into the issue.
• Please refrain from using rude language or slang, as we are committed to providing a respectful environment.
• We will not be held responsible for any skin allergy or harm caused as a reaction to your skin.

Returns/Exchange and Refund Policy

• Refund and Return/Exchange policies only applicable if customer recieved parcel with any Missing or Damaged product.
• A video of you opening the parcel is required to process a refund or exchange.
• In case of a refund, we will only refund amount for the product, delivery charges will not be refunded.
• Any issue needs to be informed within 24 hours of receiving the parcel and the product has to be returned within 3 days.
• Returns are only acceptable if customer did not open the product, there will be no Return or Refund for used, tested or opened product.
• If a customer requests a refund and needs to return the parcel, they will be responsible for sending the product back and bearing the delivery charges.
• We will not refund any delivery charges or Bank Charges of Payment gateways incase of refund.
• Customer will bear all the delivery charges in whole process of Exchange/Replacements.

Privacy Policies

• Please ensure that Customer details related to their Contacts, Banking Informations and other details are safe on our website. Data gathered in terms of Emails, Contact Numbers, and IP addresses will only be used to inform you about our upcoming promotions and important annoucements along with delivery status, with your consent.